Shipping&Return
SHIPPING POLICY
Delivery Rates
Please note that our shipping is calculated based on physical weight or volumetric weight of the outer carton the product is shipped in, whichever is greater. This is due to how shipping is calculated by the providers we use.
Delivery Zones:
United Kingdom
The below-listed delivery rates apply for the United Kingdom, Northern Ireland, and Isle of Man customers only.
Express Delivery (1-2 Business Days)
Orders below £25.00 - £3.30
Orders over £25.00 optional upgrade -£1.30
Standard Delivery (3-5 Business Days)
Orders below £25.00 - £2.75
Orders over £25.00 - Free
USA, Australia & New Zeland
Orders below £40.00- £8.00
Orders over £40.00- Free
Europe, Canada & Rest of the World
Orders below £40.00-£5.00
Orders over £40.00- Free
*We reserve the right to adjust our shipping rates at any time without prior notice. By purchasing goods from our website, you are agreeing to the terms and conditions of the website and the shipping rates shown at checkout.
Please contact us at info@tearapy.co.uk if you have any questions on shipping zones or rates.
Products purchased at ‘tearapy' is not for resale unless expressly agreed in writing by TEARAPY LIMITED.
RETURNS POLICY
Whilst we want you to be happy with your order, as “tearapy” products are consumable goods, we will only replace or refund product if it is faulty or damaged in any way. This is subject to assessment.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In case if the return is agreed by us, we must receive the returned product within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tearapy.co.uk.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tearapy.co.uk and send your item to: 20 Moonstone Court, Dashwood Avenue , High Wycombe , BKM, HP12 3FG, United Kingdom.
Shipping
To return your product, you should mail your product to: 20 Moonstone Court, Dashwood Avenue , High Wycombe , BKM, HP12 3FG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.